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Privacy Policy

Last updated:

1. What Information We Collect

Horizon Holidays collects information necessary to provide our tour booking and customer portal services. The types of information we collect include:

  • Account Information: Name, email address, phone number, and password (encrypted) when you create an account.
  • Booking Information: Tour preferences, departure dates, number of travelers, room preferences, and special requests.
  • Passenger Details: Full names, dates of birth, passport numbers, nationality, dietary requirements, and medical conditions for all travelers.
  • Payment Information: Processed securely through Stripe or bank transfer details. We do not store full credit card numbers.
  • Communication Data: Messages, inquiries, and support tickets you send to our team.
  • Usage Data: Browser type, IP address, pages visited, and interaction patterns (via Google Analytics).

    • 2. How We Use Your Information

    We use your information for the following purposes:

  • Service Delivery: Processing bookings, managing reservations, and providing customer support.
  • Payment Processing: Facilitating secure payments through Stripe and bank transfer systems.
  • Communication: Sending booking confirmations, payment reminders, itinerary summaries, and pre-departure checklists via Resend email service.
  • Analytics: Understanding user behavior and improving our platform through Google Analytics.
  • Marketing: Sending promotional content and tour recommendations (only with your consent).
  • Compliance: Meeting legal obligations and fraud prevention.
  • Loyalty Program: Tracking points, tier status, and rewards for repeat customers.

    • 3. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience. For a complete list of cookies we use, please visit our Cookie Policy.

    Cookie categories include:

  • Necessary: Authentication, security, and fraud prevention (Supabase, Stripe, Cloudflare).
  • Analytics: Usage tracking and performance monitoring (Google Analytics).
  • Marketing: Personalized advertising and retargeting (Google AdSense).
  • Preferences: Storing your cookie consent choices and user preferences.

    • 4. Do Not Sell My Personal Information

    For California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to know whether we sell your personal information and to opt-out of any such sale.

    We do not sell your personal information. We do not share your personal data with third parties for their direct marketing purposes. Your information is used solely to provide our services and improve your experience.

    5. Your Rights

    GDPR Rights (EU Residents):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

    • CCPA Rights (California Residents):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt-out of the sale of personal information
  • Right to delete personal information collected
  • Right to non-discrimination for exercising CCPA rights

    • 6. Data Retention

    We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

  • Account Data: Retained while your account is active, plus 2 years after account closure for legal compliance.
  • Booking Information: Retained for 7 years for tax and legal purposes.
  • Payment Records: Retained for 7 years per financial regulations.
  • Consent Records: Stored in your browser's localStorage until cleared.
  • Analytics Data: Aggregated data retained for 26 months (Google Analytics default).

    • 7. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

    Email: support@horizonholidays.com.my

    Company: Horizon Holidays Travel Sdn Bhd

    Address: 12, Jalan Bukit Bintang, Kuala Lumpur, Malaysia

    8. Policy Updates

    We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.

    See also our Terms of Service and Cookie Policy.